1. Introduction
abjili ("we", "us", "the Platform") takes the privacy of its players seriously. This Privacy Policy describes the types of personal information we collect when you use abjili, the purposes for which that information is used, and the steps we take to keep it secure.
This policy applies to all players who access abjili through the website or mobile app, regardless of their location within the Philippines — whether you're based in Manila, Quezon City, Cebu, Davao, or anywhere else across the country.
We may update this policy from time to time. When we make material changes, we will notify you via in-platform notification or the email address on your account. Continued use of the platform following such notice constitutes acceptance of the updated policy.
2. Data We Collect
We collect personal data in a few different ways — information you give us directly, information generated by your use of the platform, and in some cases, information from third-party verification services.
Information You Provide
- Full name, date of birth, and nationality
- Email address and mobile number
- Home address and proof of address documents
- Government-issued ID documents submitted for KYC verification
- Payment method details (e.g., GCash account reference, Maya account reference, or bank details) — we do not store full payment credentials directly
- Communications you send to the support team
Information Generated by Platform Use
- Login history, including timestamps and device identifiers
- IP address and approximate location
- Gameplay and betting activity, including wager amounts and game types
- Deposit and withdrawal history in PHP
- Session duration and navigation patterns within the platform
- Device type, operating system, and browser version
Information from Third Parties
Where required for identity verification or fraud prevention, we may receive data from third-party KYC service providers. This is used solely to confirm your identity and age eligibility in line with our 21+ policy. We do not use third-party data for marketing without your explicit consent.
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, government ID | KYC verification, age eligibility, account ownership |
| Contact Data | Email address, mobile number | Account communications, OTP delivery, support |
| Financial Data | PHP transaction records, e-wallet references | Processing deposits and withdrawals, fraud prevention |
| Technical Data | IP address, device ID, browser type | Platform security, session management, fraud detection |
| Usage Data | Game history, betting records, session logs | Platform operation, responsible gaming monitoring |
| Communications Data | Support chat logs, emails | Resolving queries, quality assurance, dispute handling |
3. How We Use Your Data
abjili uses the personal data we collect for the following purposes:
- Account creation and management — registering your account, verifying your identity, and maintaining your player profile.
- Platform operation — enabling you to play games, place bets, and manage your PHP balance.
- Payment processing — handling deposits via GCash, Maya, bank transfer, and other supported Philippine payment channels, and processing withdrawals to your registered method.
- Security and fraud prevention — detecting suspicious activity, preventing unauthorised access, and protecting the integrity of the platform.
- Responsible gaming — monitoring gameplay patterns to support our 21+ age enforcement and to enable self-management tools when used by players. Visit the Responsible Gaming page for details on available tools.
- Customer support — responding to your queries, handling disputes, and maintaining records of communications for quality purposes.
- Legal and regulatory compliance — meeting obligations related to identity verification, record-keeping, and anti-money laundering requirements.
- Platform improvement — analysing aggregated usage data (in non-identifiable form where possible) to improve the platform experience for all players.
We do not use your personal data for automated decision-making that produces legal or similarly significant effects on you without human review, except where expressly permitted by applicable law.
4. Sharing Your Data
abjili does not sell your personal data. We share data only in the following circumstances:
Service Providers
We work with trusted third-party service providers to help operate the platform. These include payment processors, identity verification services, and platform infrastructure providers. These parties are contractually bound to use your data only as instructed by abjili and not for their own purposes.
Legal Requirements
We may disclose personal data if required to do so by law, court order, or at the request of a competent authority. We will only disclose the minimum information necessary to satisfy the legal obligation.
Business Transfers
In the event of a merger, acquisition, or transfer of all or part of the abjili platform, player data may be transferred as part of that transaction. We will notify affected players in advance where required by applicable law.
5. Data Retention
We retain personal data for as long as your account is active and for a period afterward as required by applicable law or our legitimate business interests — for example, retaining transaction records for financial compliance purposes.
When you close your account, we will delete or anonymise personal data that is no longer required, subject to any legal obligations that require us to keep certain records for a defined period. If you wish to request deletion of your data, please contact our support team and we will advise on what can be removed given any applicable retention requirements.
6. Security Measures
abjili implements a range of technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. These include:
- SSL/TLS encryption on all data in transit between your device and our servers
- Secure storage of account credentials — passwords are stored in hashed form, never in plain text
- OTP-based verification for account access and sensitive account changes
- Access controls limiting which internal team members can access player data
- Regular security reviews and monitoring of platform infrastructure
While we take every reasonable precaution, no digital platform can guarantee absolute security. You are also responsible for keeping your own login credentials safe. If you suspect your account has been compromised, contact the abjili support team immediately.
7. Cookies and Tracking
abjili uses cookies and similar technologies to operate the platform, maintain your session, and understand how players interact with the site. Cookies are small data files stored on your browser or device when you visit the platform.
Types of Cookies We Use
- Essential cookies — required for the platform to function. These include session cookies that keep you logged in and security cookies that help prevent fraud. Disabling these will affect your ability to use the platform.
- Analytics cookies — used to understand how players navigate the platform in aggregate, helping us identify areas for improvement. These are anonymised where possible.
- Preference cookies — remember your settings and choices, such as language preferences.
You can manage cookie preferences through your browser settings. Note that disabling essential cookies will prevent you from logging into your account or using core platform features.
8. Your Rights
As a player based in the Philippines, you have rights over the personal data abjili holds about you. These include:
- Right to access — you can request a copy of the personal data we hold about you.
- Right to correction — if any data we hold is inaccurate or incomplete, you can ask us to correct it.
- Right to deletion — you can request that we delete personal data we hold about you, subject to any legal obligations that require us to retain certain records.
- Right to object — you can object to certain uses of your data, including any use for direct marketing.
- Right to data portability — in some circumstances, you can request that we provide your data in a portable format.
To exercise any of these rights, contact the abjili support team. We will respond within a reasonable timeframe and may need to verify your identity before processing the request. If you are unsatisfied with how we handle your request, you have the right to escalate to the relevant data protection authority in the Philippines.
9. Minors
abjili strictly enforces a 21+ age policy. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that an account has been registered by a person under 21, we will suspend that account immediately, investigate, and delete any associated personal data that was collected, subject to any legal requirements to the contrary.
If you believe a minor has accessed or registered on the platform, please notify us through the support team immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in how the platform operates, changes in applicable law, or improvements to our data practices. When we make material changes, we will notify players via in-platform notification or email.
The date shown at the top of this page reflects when the policy was last revised. We encourage you to review it periodically. Continued use of abjili after notification of changes constitutes your acceptance of the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how we've handled your personal data, you can reach the abjili support team through the in-app chat available after login, or by visiting the FAQ page for common queries.